FREQUENTLY ASKED QUESTIONS

Do you ship to PO Boxes?

We are able to ship to post office boxes within the contiguous United States, but unfortunately we are unable to ship to post office boxes outside of the contiguous United States, including Alaska, Hawaii, the U.S. territories and Canada.

We can ship your package overnight if it is placed before noon EST on a weekday. All orders placed over the weekend will ship out the next business day.

How soon will my purchase arrive?

For regular delivery to U.S. addresses, please allow 4 to 10 business days for items to arrive. For delivery to Canadian addresses, please allow 10 to 14 business days for items to arrive. All deliveries are made Monday through Friday, between 9:00 a.m. and 5:00 p.m. Orders placed by 12:00 p.m. Central Time, Monday through Friday, can be shipped by express delivery in 2 to 3 business days within the U.S. for an additional cost. For some items, it may be possible to ship the next business day for an additional cost.

Custom made items may take longer to ship due to the increased processing and production time. We do not currently deliver on weekends or holidays.
Orders selecting the Standard shipping option will be sent via USPS First Class.

Do you ship outside of the United States?

Yes, we are currently shipping to Canada. We do not ship to any addresses outside of Canada and the United States.

How do you calculate shipping costs?

To simplify shipping and handling charges, we organize costs by weight ranges depending of the total of your order. Note that these charges apply per individual address.
Orders placed by 12:00 p.m. Central Time, Monday through Friday, can be shipped by express delivery in 2 to 3 business days within the U.S. for an additional cost. We do not deliver on weekends or holidays.

How many stamps do i need?

Classic (5 x 7”): 2 stamps
Standard (5.9 x 8 ¼”): 2 stamps

How do i purchase a product online?

Our online shop has a list of product categories. Pick one and you’ll see a selection of specific product types. Click on one of your preference to find a beautiful card with beautiful details made with natural flowers, leaves, and others natural materials.
To learn more about a product, click on its image. You’ll find a complete description as well as the name of the materials that was used to make the products. Want to purchase the product? Select the quantity of the product you desire and then click on “Add to Cart.”  You’ll going to find an easy process until you click to “Check Out”.
Once you’ve completed our simple online order form, providing shipping and billing information and a credit card number, we’ll provide you with an order number and send you a confirmation email.

What forms of payment may i use?

We accept payments through Credit cards.

Is it safe to use my credit card to pay?

Yes, Stripe security system prevents unauthorized access to confidential information whether you are online or off-line.
They use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing this information. Information access is restricted within our offices as well, we only receive your order info, but not your credit card data.